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Dancing Designs - Ordering Information and Policies
Click On One for More Information
How Our Website is Organized:
Dancing Designs is your on line Jewelry & Bead Store!
We organize our stamps like store "shelves" - by Company.
Our home page features a PRODUCT LIST that shows all the dancingd Stamp Company Pages as well as all the Paper Crafting Accessory Pages.
We carry several different stamp companies (like All Night Media, Stampinks, Stamp It, etc.). Each company has it's own set of pages with "directory" button located at the bottom of each page. Click on that button and you will be given a list of all the pages we have for that particular company.
We don't show every single item manufactured by each of the companies we carry. But we can special order many products not on hand. It takes about 10-15 bus. days for us to ship special ordered items in most cases.
After Ordering, we will return an invoice/confirmation promptly (usually within 48 hours). See "How to Order" section, below, for more details!
To start browsing, click on any company or product on our
PRODUCT LIST
or use our SEARCH ENGINE for specific needs.
Ordering from dancingd Designs is easy!
Choose from the following order methods:
1. Shopping Cart - Most of our pages now have a Shopping Cart feature. Some pages have a "Check-Off" feature, others have a text box into which you can type the items you want. If the shopping cart doesn't work on your system (some browser settings are very important for our cart to work properly), try our SIMPLE order form, below.
2. Order Button - All of our product pages have an "ORDER FORM" button at the bottom (see below). This brings up an order page that works with our Shopping Cart. You just list the items you want (use item numbers and detailed descriptions for quickest processing!) and it's added to your shopping cart the way you've entered it. We will correct pricing and totals on your order Confirmation within 48 hrs. To use our Shopping Cart Order Form, CLICK HERE.
3. SIMPLE Order Form - If you have trouble with our shopping cart (some browser settings will prevent smooth operation), try our SIMPLE Order Form. Just type the items into the form and follow the steps to finalize your order with payment. We will return an order confirmation with 48 hours. To use our SIMPLE Order Form, CLICK HERE.
4. E-Mail - Provide all the same information required on the Order Form and send it via email. Email orders take a little longer to finalize so your confirmation may take more than usual 48 hours to receive.
5. Fax - You can FAX your orders, but ALWAYS follow up with an email to confirm your fax is received! ( Sometimes faxes don't go through, are illegible and/or we need further information.)
Specific info on faxing orders is at: http://www.dancingdd.com/faxing.htm
** We do not have a telephone ordering system **
We apologize if this is an inconvenience for any of our customers. But being small, it takes ALL of our resources to answer the huge volume of emails and ship hundreds of orders QUICKLY every week!
Internet orders receive top priority and we WILL make every effort to respond to your inquiries within 48 hours (two business days). If you don't hear from us within that time, your message may not have gone through so try again!
Payment Options
We accept payment by Mastercard, Visa or Money Orders.
We do require pre-payment on all orders. Credit cards are billed prior to shipping your order (no more than 24 hours before shipment). Money Orders must be received before we can ship.
Outside the U.S.? We can accept only Mastercard or Visa for orders from outside the U.S. Choose Credit Card by Secured Server payment option when you order. ** We do NOT SHIP OUTSIDE THE U.S. ** You must provide a shipping address within the U.S. or it's territories.
We have a secured server for all credit card transactions. Our Secured Server provides the highest level of privacy and protection possible on the Internet. We also offer to keep your credit card information ON FILE off line so you don't have to resubmit every time you order.
We take privacy and protection VERY seriously here at dancingd Designs. Please read our PRIVACY POLICY for details.
**Overseas Orders** We do not ship outside the U.S. or it's territories. So sorry!
Ship Times
Instock items are usually shipped within 1-5 business days of receiving payments. Out of stock items that have to be special ordered usually take 10-15 business days to ship.
Your final Invoice/Confirmation will list item availability and estimated ship dates for your products.
If we are unable to ship within 2 business days of your estimated ship date, an email will be sent advising you.
Please PRINT and KEEP a copy of your final invoice/confirmation for all order details! If you can't find the information you need there, just email us and we'll send you a copy!
Shipping & Handling Charges
View our Shipping & Handling charges and policies HERE.
Sales & Specials
We run many, many sales and specials. Some are private (only advertised via our Email Update List). Some are listed on our sale, clearance or product pages.
Your SALE price may not ALWAYS be reflected on your Shopping Cart total! We will compute the CORRECT price for you on your FINAL Invoice/Confirmation (within 48 hrs). If we miss a special price or sale, just make a note and we'll correct the pricing. (Gentle reminders at the time you place your order are ALWAYS welcome!)
If something goes on sale within 2 weeks of your purchase, drop us an email and we'll issue a credit for the price difference on your next order!
OUR GUARANTEE
We want you to be happy with your products! If you are dissatisfied, just let us know and we'll make arrangements to replace defective products or correct any mistakes with your order. Here are our policies:
Customer Service & Return Policies
Order Cancellations
If you decide after placing an order that you want to cancel part or all of the order, please contact us asap. If we cannot cancel in time, you can return your items within 10 business days for full credit.
Order Problems
For quickest resolution of any order problem (receiving the wrong item, etc.), please EMAIL us. I wish I could answer your calls personally, but am a very small business without telephone resources. I WILL answer your emails promptly (usually within 48 hours during the work week. Emails received late on Fridays usually receive a response by the following Monday).
Returns, Exchanges & Shortages
If you are not satisfied with any product you receive, wish to make an exchange or there is a shortage in your order, please contact us within 10 business days and we'll arrange a correction.
Defective merchandise will be replaced at no additional charge but must be returned within ten business days of receiving your order.
We do not reimburse S/H costs unless the costs incurred are due to our error.
If you ever have questions, or need more info,
just drop us an E-MAIL for quickest resolution!
Returning Customers: Please provide your FIRST and LAST name when you e-mail us so we can look up your order more quickly!
Ready to start shopping?
Visit our HOME page for a directory of
stamp and product pages!
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Dancing Designs
16604 Music Grove Court
Rockville, MD 20853
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www.dancingd.com
Email Dancing Designs
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Be sure to visit our Sister Site: Rubber Designs
Rubber Stamps & Art Supplies for the Rubber Stamp Artist.
Various Supplies and Resources for stamp art, paper arts
and other craft and hobby needs.
Web Site by DDesigns
©DDesigns 2006
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